2021 GWO training Customer Satisfaction based on surveys
We’re now halfway through the year 2022 and we’ve just turned the corner. It is suddenly getting hotter, we’re providing training while taking care to avoid heat stroke.
Now, I would like to take this opportunity to report the results of the GWO (Global Wind Organisation) questionnaire for the last fiscal year (FY2021).
Last fiscal year, 483 delegates attended our GWO training. In addition, there was a revision of the GWO Basic Safety Training Standard for Sea Survival Training, which currently the only one offered in Japan, and NSTC went through a trial-and-error process in revising and offering the training. As we announced in a recent news release, standard has been revised again this fiscal year, so those who will be taking the courses in the second half of this fiscal year will take training that conforms to the new standard.
The results of the survey showed that 95.2% of the respondents felt that the training was very good, with 2 (0.4% of the total) responding “disagree/ strongly disagree”.
We do not have the opportunity to receive direct feedback, so the survey results and comments are an encouragement to us as training providers. Thank you very much.
We have taken a look at all of the comments that suggested improvements that could be made, but please understand that there are some that cannot be changed because we are providing training in accordance with the GWO standards.
I would like to take this opportunity to share with you some of the comments we received last year that were impressive and that we are ready to answer.
① First, here is a comment regarding Working at Heights Training and training days (duration).
（I would like to thank you for providing appropriate information and knowledge, which I could not have experienced anywhere else. I think that if the waiting time for Working at Heights could be shortened, we would be able to repeat the practice more often and improve the degree of mastery of the skills.
I would appreciate it if the 6-days program could be reduced to 5 days.)
Reply from NSTC: Thank you for your motivating and complimentary words. Those who have already been to offshore may feel that they have already know some contents, and those who have not been offshore may feel some of the training is too technical, but we aim to provide training that is meaningful to all participants.
Since our facilities are specialized for training, we would happy if you could take home with you the methods and thinking rather than repetitive exercises and apply them to your actual work.
We are also working hard to make GWO Basic Safety Training available in 5 days from September 12, due to a major revision of the standard. Please also take a look at the news at https://n-s-t-c.com/2022/06/10722/
② Here is a comment for Manual Handling Training.
（Are there any points that could be improved in this training? : I think the dummy doll should be a little more heavier to get a better feel for how to use the body.）
Reply from NSTC: Thank you very much for your comment. The comment is about the dummy doll used during the training “how to carry unconscious person” during Manual Handling Training that teaches the structure and mechanics of how to move the body when carrying heavy objects.
The dummy doll used at NSTC (his name is Kotaro) weighs 30kg. This is a weight that is fixed by GWO standard, and it is decide not to train with heavier weight than this to avoid injury in training. For those who are tough, the weight may feel light, but please imagine that “a colleague weighs 2 to 3 times as much as this weight”. No one should ever get injured at a training center. I am sorry that I cannot fulfill your offer to load more, but I hope that you will learn the basics well.
photo: 3 “Kotaro” Rescue dummies and delightful staffs
③ And one last nice compliment!
（The instructor’s explanations were easy to understand. Usually, I often fall asleep during classroom lectures, but this did not happen even once, which I felt was due to the easy to understand explanations.
In the practical training, it was good that I could experience panic even though I understood it in my mind.
I enjoyed Instructor Mr. Ohba’s frequent jokes which were funny.）
NSTC’s reply：Thank you very much for your kind comment! We don’t get a chance to talk with delegates outside of training, so comments like these are very encouraging.
Classroom lectures…they make me sleepy as well. We all understand that English vocabulary and related laws and regulations can make you drowsy, especially when we are talking about foreign countries. Therefore, each unique instructors updating and improving themselves in order to keep everyone interested with a wide variety of topics.
The GWO Basic Safety Training is currently 6-day long course, so we hope that you will find your favorite instructor during the course.
These are just a few excerpts from the may questionnaires we have received. All NSTC staff members read through the questionnaires after the completion of the course.
If you have any comments about hazards that we may not have noticed, we will make sure to check them to ensure that there are no factors that could lead to an accident.
As NSTC offers a variety of training courses, we will continue to respond to the comments in this way in the future.
Lastly, as the demand for renewable energy increases, the number of delegates in GWO Basic Safety Training is increasing year by year. We are very sorry to hear that some companies have been waiting for the cancellation od the training, but we will do our best to provide the training to meet your needs.
(Eri, Quality Management Section)